Frequently Asked Questions
Find answers to common questions regarding our genuine Sony components and services.
Are your parts genuine Sony products?
Yes, we exclusively stock 100% authentic Sony components sourced directly from authorized distribution channels to ensure compatibility and performance.
How do I find the correct part for my specific model?
You can search using your device's model number located on the product sticker. If you are unsure, our technical support team can help identify the exact part you need.
Do replacement parts come with a warranty?
All genuine Sony parts carry a 90-day limited warranty against manufacturing defects from the date of purchase.
Can I cancel my order after it has been placed?
Orders can be cancelled within 1 hour of placement. After this window, the order enters our automated fulfillment process and cannot be halted.
Do you offer technical support for installation?
While we provide the hardware, we recommend professional installation for complex electronics. Basic schematic references are included where available.
What should I do if a part arrives damaged?
Please inspect your package upon arrival. If the item is damaged, contact us within 48 hours with photos of the packaging and the part for a swift replacement.